Edenred is a French organisation that provides transactional solutions for businesses, employees and shopkeepers. With 43 million users, 750,000 businesses and 1.4m shopkeepers, Edenred has become a global leader in their industry.

Its luncheon voucher scheme, launched in 1962, is one way Edenred helps businesses optimise spend, while helping improve employees’ spending power.

The business was using analogue communications methods within their factory in Malakoff, just outside Paris. The old devices didn't offer encryption, affording limited protection to their communications. Edenred contacted authorised Hytera dealer, Sysoco, who recommended Hytera’s SmartDispatch solution.

The Solution

SmartDispatch offers high levels of security and confidentiality. The application works with a digital mobile radio (DMR) network, and is an efficient solution for managing and optimisation communications between all employees.

SmartDispatch is made up of a range of software components which come together, entirely bespoke to the organisation depending on the number of radio users, the topology of the location and the coverage required. It allows:

  • Management of all voice calls (private, general, group)
  • Geo-location
  • Simplified management of terminals (Hytera PD605 and PD685 used on-site)
  • Voice recording
  • Encrypted text messaging
  • Real-time reporting
  • Remote surveillance & alarms

Results

Edenred have already witnessed much improved coverage and audio quality across the business, and are taking advantage of the advanced functionality available with SmartDispatch such as Lone Worker, GPS, text messaging, data, etc.

What’s more, the system is entirely encrypted, ensuring that business-critical data remains secure at all times.

Hytera is known for its quality, and with Sysoco, form a very strong partnership. Hytera’s wide range of two-way radios and systems is supplemented by an extremely proactive sales team. The next generation of two-way radios is in very capable hands with Hytera.

Pierre Letta, Director of Marketing
Sysoco
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4 July 2017