Technical Services - Apprentice Level 3

Human Resource

The Technical Services Apprentice will provide a valuable service to Hytera customers through the repairs, upgrades and licensing of our two-way communication terminal products.

Hytera Hiring

We are looking for an enthusiastic apprentice to join our technical services team based in Slough. This position offers the opportunity to work with advanced digital radio communication test sets, IFR, IP networks and associated technologies (e.g. Tier III, DMR, GSM/3-5G/LTE, GPS, Bluetooth etc.) and equipment (spectrum and network analysers, air interface diagnostic/logging tools etc.).

Reporting to the Head of Technical Services and working alongside a talented team of qualified engineers and technicians, the successful candidate will responsible for:

Supporting customer configurations through basic radio programming and customer programming software (CPS)

  • Electronic fault finding and diagnostics of repairs
  • Upgrading radio firmware
  • Processing terminal licences
  • Controlling distribution of demonstration equipment
  • Supporting the RMA portal and maintaining the smooth running of the customer interface
  • Supporting the team with large and complex orders
  • Providing technical support on products to our customers
  • Holiday cover for the spares controller

The ideal person will be proactive and willing to learn new skills in order to become an integral member of the team. They will have a strong work ethic, good time management skills and the ability to problem solve. Strong communication skills are also a must, as this role will directly interact with our customers.

Entry requirements

Mandatory GCSE at C grade or Levels 4/5 in maths & English

Skills Required

The person we are looking for will be;

  • Tenacious
  • Reliable
  • Trustworthy
  • Fully committed to learning the job
  • Not afraid of hard work
  • Able to communicate in a business-like manner

Personal Qualities

  • Being able to follow instructions
  • Having good communication skills
  • Being methodical and organised
  • Having good concentration
  • Being able to work to strict deadlines

Qualifications taken

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

  • QCF Framework
  • Employment Rights and Responsibilities
  • Skills, Knowledge and Behaviours
  • Standard and End Point Assessment
  • Functional Skills in English, Maths and ICT (if required)

For more information and to apply for this role, please click here